Clairvia Senior Consultant

About the role

Job Description Consultants on the Oracle Health Clairvia Consulting team provide expertise to customers and Oracle employees regarding the Clairvia Solution Suite. This includes identifying and executing changes to enhance workforce and workload management in acute and outpatient settings. The consultants drive customers through the design of clinical and operational processes, solutions, and technology workflows, ensuring successful adoption and desired outcomes.

Responsibilities

• Identify, resolve, and report solution status, risks, and issues to the customer and project leadership
• Coach customers on data collection and system design requirements, and analyze to determine optimal solution build and implementation
• Consult with internal project and organizational teams to share status, project timelines, and updates, verify configuration requests, and perform solution builds as needed
• Maintain customer relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Travel up to 80% as needed (potentially internationally)
• Work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures
• Perform other responsibilities as assigned

Qualifications

• At least 5 years of total combined higher education and related work experience
• At least 1 year of health care information technology (HCIT) consulting, HCIT support, or other customer-facing or HCIT solution work experience
• At least 4 years of higher education and/or additional work experience directly related to the duties of the job
• Receipt of the appropriate government security clearance card applicable for your position

Preferred Qualifications

• Previous Clairvia Solution Suite experience
• Previous experience with staff scheduling, staffing assignments, staffing workflows, hospital admission/registration process, and/or other related hospital operations
• Previous experience with workload and workforce management
• Previous client consulting experience
• Millennium application experience
• Experience managing large, complex full cycle solution implementations
• Experience implementing customer/server applications
• Possess decision-making skills and the ability to deal with ambiguity
• Strong presentation and facilitation skills
• Strong written and verbal communication skills