ClaimsXM Technical Writer

About You

You are a person who loves to gather, analyze, format, translate, and write complex information into user-friendly documentation. In the role of ClaimsXM Technical Writer, you will act as a communication bridge between subject-matter experts (Operational Staff, Developers, Data Engineers) and front-end users. Tell us about your experience with Technical Writing.

Are you a team player and a self-motivator?

We are looking for someone UNCOMMON. What is uncommon about you? Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

Research and Analysis - Collaborate with various operational users, technical staff, and clients to gather accurate technical information for the documentation. Review details from the various sources to determine what needs to be included in the materials.

Writing, Editing, Formatting - Design the gathered information together in a logical manner using diagrams, charts, etc. for various audiences to comprehend. Create, write, format, and maintain all IT governance documentation including policies, procedures, SOPs, etc.

Test & Redesign -- review the content for consistency, accuracy, and grammar and perform test with subjects for understanding. Maintain the yearly review and updates on all IT governance documentation.

Excellent verbal and written communication skills -- ability to convey complicated ideas in a simple manner. Public speaking, formal presentation, and training skills.

Other duties may be assigned.

Minimum Requirements

• 3-5 years technical writing and training experience in a fast passed IT organization.
• Experience working directly with technical and operational team members.
• Must have working knowledge of Microsoft Products including -- Word, Excel, Visio, PowerPoint, etc.
• Ability to learn new processes, software, hardware and technical concepts quickly.
• Analytical mindset - ability to digest large amounts of data and extract relevant information to build materials.
• Time Management -- skills to juggle multiple projects while meeting strict publication deadlines.
• Capacity to determine the technical proficiency of the readers and adapt tone, vocabulary, and structure accordingly.
• Knowledge of the 7 C's of Technical Writing.
• Proficiency with documentation software.

Preferred Requirements

• Achieved a bachelor's degree in communication, English, or IT related discipline.
• Experience in the medical insurance field.

About Us

We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization.

About The Benefits

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match