Claims & Warranty Manager - MRS

About the role

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! Mustang Rental Services is seeking an experienced Claims & Warranty Manager to lead warranty administration, claim recovery, and OEM warranty compliance across our rental operations. This role is ideal for someone who understands the service side of the heavy equipment or rental industry and knows how to turn strong warranty processes into measurable results. You’ll work closely with Service, Fleet, Operations, and Finance to identify warranty opportunities, improve claim accuracy, maximize recovery, and ensure eligible warranty dollars are not left on the table.

Responsibilities

• Manage warranty claims from identification and documentation through submission, tracking, and recovery
• Ensure claims are accurate, complete, and submitted in accordance with OEM requirements
• Identify and maximize eligible warranty reimbursement opportunities
• Review high-dollar equipment repairs for potential warranty coverage
• Monitor claim aging, recovery performance, and outstanding warranty dollars
• Partner with Service leadership to identify missed or underutilized warranty opportunities
• Develop reporting and dashboards to improve visibility into warranty recovery and performance
• Standardize warranty documentation and claim processes across the service organization
• Train service personnel on warranty documentation and claim requirements
• Conduct periodic warranty audits and identify opportunities to reduce warranty leakage
• Maintain accurate warranty records and reporting
• Support OEM warranty audits and reviews
• Partner with Service, Fleet, Operations, and Finance teams to improve warranty processes
• Assist with root cause analysis of recurring equipment failures and reliability trends

Requirements

• 5+ years of warranty administration or warranty claims experience
• Strong knowledge of OEM warranty processes, claim preparation, submission, and recovery
• Experience in an equipment dealership, construction/heavy equipment, equipment rental, or industrial service environment strongly preferred
• Strong attention to detail and ability to manage documentation-intensive processes
• Ability to analyze claim and recovery data and identify trends or missed opportunities
• Strong communication and cross-functional collaboration skills
• Ability to establish consistent processes and hold teams accountable to documentation and compliance requirements

Benefits

• Great Work-Life Balance
• Job Stability & Career Growth Opportunities
• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Time Off & Holidays
• Tuition Reimbursement & Development Opportunities