Claims Training Specialist

About the role

The Claims Training Specialist is responsible for developing curricula to ensure adherence to CorVel’s best practice guidelines, special customer handling requirements, improve quality of audit metrics and overall claims outcomes. This includes ensuring that a designated geographical claims area of CorVel is equipped with an Operations workforce that can optimize its current and future goals and objectives, and deliver quality services that can meet our clients’ requirements and service expectations.

Responsibilities

• Collaborate with Management to identify training needs and schedule appropriate training sessions
• Review of audit results coordinating with designated auditor to determine the need for targeted retraining initiatives for specific individuals, units, or office locations
• Develop programs and curriculum for each department for orientation and on-the-job training
• Develop training programs on new initiatives, jurisdictional changes, or identified deficiencies in managing claims within specific jurisdictions
• Collaborate with each department to create training support materials and documentation
• Create and maintain a “train the trainer” program for all departments
• Conduct surveys to evaluate how programs are received and if changes are needed
• Prepare onboarding training for new employees
• Critically examine the trainees’ understanding and progress, while adjusting the program as needed
• Maintain an up-to-date and accurate record of training progress and achievements
• Build an eLearning library for common training modules
• Collaborate with Privacy Team to ensure all PHI, PII and HIPAA training is up to date
• Incorporate training materials in operations software for quick and easy access to knowledge base
• Provide weekly and monthly progress reports of all new hire productivity to department managers, operations directors and SVP(s) for first 90 days of employment

Requirements

Essential Functions & Responsibilities as outlined above.

Qualifications

• 4-year degree in Education, Training, or equivalent experience preferred
• Prior experience as a trainer in both classroom led and remote online environments preferred
• Experience with managing and administration of a Learning Management System
• Experience in creating training support materials and documentation

Skills

• Extensive knowledge of Claims Management
• Knowledge of various teaching methods and approaches
• Excellent written and verbal communication skills
• Excellent coaching and presentation skills
• Ability to learn rapidly to develop knowledge and understanding of claims practice
• Ability to identify, analyze and solve problems
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
• Strong interpersonal, time management and organizational skills
• Ability to work both independently and within a team environment

Benefits

CorVel offers a comprehensive benefits package which includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. For more details, please visit our CorVel Careers | Opportunities in Risk Management page.

Pay

Pay Range: $77,960 – $120,368

Schedule

This is a remote position.

CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. Founded in 1987 and publicly traded on the NASDAQ stock exchange since 1991, CorVel continually invests in human capital and technology to deliver the most innovative and integrated solutions to our clients. With over 4,000 employees across the United States, CorVel embraces core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!) and offers a comprehensive benefits package including Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.