Claims Technician - State National

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

About the role

Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.

Responsibilities

• Set up claim files by obtaining information via phone, fax or email from clients or borrowers
• Assign an appraiser in the system for each claim received
• Receive appraisal information for claims filed
• Handle re-titling for total loss, theft and skip claims
• Responsible for keeping track of total loss and skip recovery inventory on Excel spreadsheets
• Keep total loss procedures current based on state mandates
• Prepare departmental invoices for payment and obtain approval from manager for payment
• Provide clerical support to the Department
• Maintain good customer service skills

Requirements

• 1+ year of clerical or administrative experience
• Proficiency in Microsoft Excel (tracking and reporting)
• Strong attention to detail and organizational skills
• Effective communication with internal and external partners
• US Work Authorization required (Markel does not provide visa sponsorship for this position, now or in the future)

Skills

Core Tools & Systems:

• Microsoft Excel
• Document scanning and upload tools
• Email and internal communication platforms
• Invoice and payment tracking systems

Preferred Skills:

• Claims processing or auto title experience
• Knowledge of total loss and skip claim terminology
• Ability to manage multiple tasks efficiently

Schedule

Hybrid working schedules of 3 days in the office and 2 days remote.

Benefits

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

• Multiple health, dental and vision insurance plan options
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO, corporate holidays and floating holidays
• Parental leave

About Us

Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

• We’re all about people
• We win together
• We strive for better
• We enjoy the everyday
• We think further