Claims Support Specialist
About the role
Destiny Healthcare Services needs a Claims Support Specialist to ensure dependable customer resolution across non-clinical administration supporting home care, home health, hospice, palliative, pediatric, and immediate-care services. The role focuses on specialized claims support execution within home care administration, ensuring clarity on task completion, pending items, and ownership of next steps.
How success shows up
The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Success is measured through claims support specialized execution within home care administration.
Responsibilities
- Maintain the Claims Support Specialist workflow by resolving routine issues within approved authority.
- Track the workflow by documenting commitments and next actions.
- Own the workflow by escalating complex cases with sufficient context for the next owner.
- Coordinate the workflow by handling assigned customer or client requests.
- Review the workflow by examining available case history before responding.
Skills
- Use Follow-Up and Queue Management confidently in claims support execution.
- Apply Home Care Administration while tracking exceptions, owners, and deadlines.
- Document CRM decisions clearly for seamless handoffs to teammates.
- Exercise sound judgment in Customer Communication, especially during escalations.
Employment Overview
Full-time, associate-level position. 100% remote within the United States.
Pay
Base salary: $45,000–$65,000 per year.