Claims Supervisor - State National

About the role

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Responsibilities

• Supervise the daily activities of staff, including setting performance standards and monitoring performance.
• Assist the manager in planning, coordinating, and distributing claims workflow.
• Assist staff with interpreting account insurance coverage in order to settle claims.
• Resolve escalated complaints and answer questions from clients regarding services and procedures.
• Provide account analysis and audits.
• Assist with establishing service benchmarks and reporting on performance measurements.
• Research and recommend new processes for improving departmental procedures.
• Assist the manager in hiring, training, development, and retention of staff.
• Provide recommendations for various projects including processes, account conversions, and product development.
• Provide internal training to internal customers on claims processes.

Knowledge, Skills, and Abilities

• Intermediate Microsoft Office skills (Word, Excel, Outlook, Internet Explorer) required.
• Excellent attention to detail.
• Ability to multi‑task.
• Excellent verbal and written communication skills.
• Excellent time management and organizational skills.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to consider relative costs and benefits of potential actions and choose the most appropriate one.
• Ability to motivate, develop, and supervise people as they work.
• Knowledge of claims adjusting.
• Knowledge of Collateral Protection Insurance and other products (preferred).
• Knowledge of policy forms and account insurance coverage.
• Knowledge of principles and processes for providing customer service.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of laws, legal codes, and government regulations pertaining to adjusting claims.

Education and Experience

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• 3–5 years supervisory/management experience.
• P&C Adjuster License.
• Ability to secure all required state licensing within the first 90 days of employment.
• U.S. work authorization required; no visa sponsorship provided.

Benefits

• Multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• PTO, corporate holidays, and floating holidays.
• Parental leave.

Company Overview

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in more than 20 countries. It is a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide. The company’s culture emphasizes collaboration (“We win together”), continuous improvement (“We strive for better”), and a supportive environment for employees both at work and at home.