Claims Supervisor

Duties and Responsibilities

• Lead, coach, and develop a team of Recovery Specialists to achieve monthly recovery and productivity goals.
• Drive accountability for recovery performance, liquidation improvement, quality, and operational efficiency.
• Monitor and manage key performance metrics, including claims worked, call volume, and recovery results, to maximize team effectiveness.
• Provide guidance and support in complex claim situations, including escalation and de-escalation efforts, while identifying and implementing process improvements.
• Foster a positive, high-performance culture in a fast-paced, results-driven environment.
• Adapt leadership and coaching approaches to effectively manage diverse personalities, experience levels, and performance needs.
• Partner with the Claims Manager and field leadership to execute strategic initiatives and align operations with industry best practices.
• Conduct account audits and queue analyses, communicating findings and recommendations to improve team performance.
• Leverage reporting and data analytics to drive individual and team results.
• Manage employee attendance, schedules, PTO, and timekeeping practices while ensuring compliance with applicable wage and hour requirements.
• Maintain accurate and timely performance and employee documentation in company systems.
• Collaborate with cross-functional teams to resolve complex issues, improve processes, and support departmental growth objectives.
• Participate in the recruitment, onboarding, training, and development of Recovery Specialists.
• Lead regular team meetings focused on performance, goals, and continuous improvement.
• Ensure compliance with company policies, safety requirements, regulatory obligations, and industry standards.

Qualifications

• 2+ years of leadership or supervisory experience required.
• 3+ years of experience in recovery, collections, construction, insurance, finance, or a related industry.
• Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite and the ability to quickly learn and navigate multiple business systems and applications.
• Ability to thrive in a fast-paced, results-oriented environment with competing priorities and deadlines.
• Experience with risk management, regulatory compliance, and internal controls.

Critical Competencies

• Proven leadership ability with a track record of motivating and developing high-performing teams.
• Strong written, verbal, and interpersonal communication skills.
• Strategic and proactive thinker with the ability to anticipate challenges and implement effective solutions.
• Sound judgment, analytical problem-solving skills, and the ability to remain composed under pressure.
• Strong organizational, time management, and planning skills.
• High degree of professionalism, accountability, and integrity.
• Collaborative leadership style with the ability to build effective relationships across departments and levels of the organization.
• Data-driven mindset with the ability to interpret performance metrics and drive operational results.

Compensation and Benefits

• We offer a competitive compensation package, including a $60,000 base salary plus variable commission, with the target annual earnings of $125,000 - $160,000 based on company, team and individual performance, along with a comprehensive benefits package that includes:
• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available