Claims Supervisor

What You'll Do

• Supervise a team of Claims Representatives and Claims Support Specialists
• Ensure the team meets service standards and performs at or above quality and service standards
• Review automobile claim investigations and make handling recommendations
• Provide directions to subordinates
• Ensure ongoing adjudication of claims within company standards and industry best practices and regulations
• Determine, recommend, and grant authority for settlement and payment processes
• Responsible for overall file handling and work product quality of subordinates
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, and claim file documentation
• Aid in the operations of the claims department, including making recommendations and implementing an organizational structure
• Maintain a documented system of claims policies, systems, procedures, and workflows to ensure smooth operations
• Provide feedback to Management on process and system improvement initiatives for the department
• Report to Management promptly about any issues or concerns that may affect the department or company
• Staff training - Foster a highly focused training and development environment within the Claims Department
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria, and follow and enforce Aspire General Insurance Company and partner’s policies, procedures, and work rules
• Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality, or possible leave-related situations
• Provide timely and thorough documentation for all things related to employee performance, training, recognition, and/or coaching
• Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department
• Assist in identifying, recruiting, hiring, and developing top talent
• Achieve targeted performance goals
• Maintain confidentiality of sensitive information regarding employees and the company
• Maintain regular and predictable punctuality and attendance

Requirements

• Three plus years’ experience in Property and Casualty insurance industry
• Clear understanding of insurance industry practices, standards, and terminology
• Experience in handling subrogation, property damage, and injury claims
• Ability to pass a background check
• Ability to work in a high volume, fast-paced environment while managing multiple priorities
• Disciplined approach to all job-related activities
• Solid foundation of personal organization, sound decision-making, and analytical skills, strong interpersonal and customer service skills
• Strong keyboard skills and proficiency in Windows and MS Office products
• Ability to develop excellent working relationships with Staff, Partners, Clients, and outside agencies
• Ability to communicate effectively and professionally with others
• Ability to work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals
• Ability to represent the Company in a professional manner and contribute to the corporate image
• Ability to consistently provide excellent service

Working Conditions

• This is an exempt position which complies with an alternative work schedule when applicable
• The office is that of a highly technical company supporting a paperless environment
• Requires extended periods of computer use and sitting
• This is a remote position

Benefits

• Medical
• Dental
• Vision
• HSA*
• PTO
• 401k
• Company observed Holidays

Equal Opportunity

Aspire General Insurance Services LLC considers applicants for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Compensation

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.