Claims Supervisor

About the Role

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims. This is an in-office position leading a team of workers' compensation adjusters. The successful candidate can reside within ERIE's Footprint but will report to their closest branch. Strong preference will be given to candidates with prior experience in New York and/or Pennsylvania Workers' Compensation claims.

Duties and Responsibilities

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline, and oversees employee development as required.
• Reviews claims regularly in accordance with company policy, including adjusters’ files for coverage and adequate reserves.
• Acts as a resource for answering claims questions and provides additional services as required.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage and other unusual questions within designated authority and conducts related research as necessary.
• Maintains and applies working knowledge of adjusters’ files and statutory laws.
• Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries, assists the Claim Manager, and may act on the manager’s behalf as necessary.
• Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
• Reviews reports, payments, and buyer information; negotiates with salvage auctions and salvage yards on behalf of the company as required.
• Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
• Serves on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Capabilities

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives Vision and Purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-Development (Leader)
• Optimizes Work Processes (Leader)

Qualifications

• High school diploma or equivalent and six years of claims-related experience; or
• Associate degree and four years of claims-related experience; or
• Bachelor’s degree and two years of claims-related experience.

Additional Experience

• Experience using estimating software preferred.
• Experience in a leadership role preferred.

Designations and/or Licenses

• Completion of Associate in Claims (AIC) designation preferred.
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Driving: Occasional
• Manual Keying/Data Entry/inputting information/computer use: Often (20-50%)

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents, with coverage beginning on your first day of work.
• Low contributions to medical and prescription premiums, with ERIE currently paying up to 97% of employees’ monthly premium costs.
• Pension plan, with full-time employees vested after five years of service.
• 401(k) with up to 4% contribution match, offered in addition to the pension.
• Paid time off, including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development opportunities, including tuition reimbursement for higher education and industry designations.
• Additional benefits such as company-paid basic life insurance, short- and long-term disability insurance, orthodontic coverage, adoption assistance, fertility and infertility coverage, well-being programs, paid volunteer hours, and dollar-for-dollar matching of charitable gifts.

Salary Range: $88,693.00 - $141,678.00. This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role, skills, education, training, credentials, location, and experience of the applicant, as well as the level of the role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.