Claims Supervisor

This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role, skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as the level of the role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

About the role

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims. This is an in-office position in Canton, OH or Columbus, OH. This position will supervise Liability Adjusters & Specialists. The ideal candidate will live in Canton, OH and will report into the Claims Branch Office. Eligible for 52-day work remote bank.

Responsibilities

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline, and oversees employee development as required.
• Reviews claims on a regular basis in accordance with company policy; reviews adjusters’ files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required, and takes action as necessary.
• Reviews claim correspondence and provides counsel on further action; resolves coverage and other unusual questions within designated authority; conducts related research as necessary.
• Maintains and applies working knowledge of adjusters’ files and statutory laws.
• Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries; assists the Claim Manager and may act on the manager’s behalf as necessary.
• Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
• Reviews reports, payments, and buyer information; negotiates with salvage auctions and salvage yards on behalf of the company as required.
• Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
• Serves on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

Requirements

• High school diploma or equivalent and six years of claims-related experience required; or
• Associate degree and four years of claims-related experience required; or
• Bachelor’s degree and two years of claims-related experience required.
• Experience using estimating software preferred.
• Experience in a leadership role preferred.
• Completion of Associate in Claims (AIC) designation preferred.
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license required.

Skills

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives Vision and Purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents (coverage begins your first day of work).
• Low contributions to medical and prescription premiums (ERIE currently pays up to 97% of employees’ monthly premium costs).
• Pension plan (vested after five years of service; ERIE is among the 2% of Fortune 500 companies to offer a traditional pension).
• 401(k) with up to 4% contribution match (offered in addition to the pension).
• Paid time off (vacation, personal days, sick days, bereavement days, and parental leave).
• Career development, including tuition reimbursement for higher education and industry designations.
• Company-paid basic life insurance; short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance; fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts each year.

Pay

Salary range: $88,693.00 - $141,678.00

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Driving: Occasional
• Manual keying/data entry/inputting information/computer use: Often (20-50%)