Claims Supervisor

This position may be filled in one of the following offices: Silver Spring, Hagerstown, or Richmond. Salary range is $88,693.00 - $141,678.00 and may vary based on the scope, complexity, skills, education, training, credentials, location, and experience of the applicant, as well as the level of the role. Position may be eligible for an annual bonus payment.

About the role

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims.

Responsibilities

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline, and oversees employee development as required.
• Reviews claims on a regular basis in accordance with company policy; reviews adjusters’ files for coverage and adequate reserves.
• Acts as a resource for answering claims questions, provides additional services as required, and takes action as necessary.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage and other unusual questions within designated authority; conducts related research as necessary.
• Maintains and applies working knowledge of adjusters’ files and statutory laws.
• Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists the Claim Manager and may act on manager’s behalf as necessary.
• Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
• Reviews reports, payments, and buyer information; negotiates with salvage auctions and salvage yards on behalf of the company as required.
• Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
• Serves on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

Requirements

• High school diploma or equivalent and six years of claims-related experience required; or
• Associate degree and four years of claims-related experience required; or
• Bachelor’s degree and two years of claims-related experience required.
• Experience in a leadership role preferred.
• Experience using estimating software preferred.
• Completion of Associate in Claims (AIC) designation preferred.
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license required.

Skills

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives Vision and Purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents, with coverage beginning your first day of work.
• Low contributions to medical and prescription premiums (ERIE currently pays up to 97% of employees’ monthly premium costs).
• Pension plan (vested after five years of service).
• 401(k) with up to 4% contribution match (offered in addition to the pension).
• Paid time off, including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development, including tuition reimbursement for higher education and industry designations.
• Company-paid basic life insurance; short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance; fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts each year.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Driving: Occasional
• Manual keying/data entry/inputting information/computer use: Often (20-50%)