Jobs · Finance

Claims Specialist III, Property Large Loss (Seattle or Tacoma, WA - WFH)

Nationwide · Seattle, WA · 1 mo ago
RemoteRemoteFinance$88k–$164k/yrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate (EEO, legal, navigation, etc). Must preserve all substantive info. We need to parse the posting. Key info: - Intro paragraph: "If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. The Selected Individual Must Reside In The Respective Territory Territory: This role will cover a multistate area in the West (Up to 50% travel) Ideal Candidate Locations: The ideal candidate will live in the Tacoma or Seattle, WA areas. Occasional travel outside of the territory may be required. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the ideal candidate locations listed." We can put this under About the role (or maybe a summary). Use

About the role

then

with that content. - Qualifications: list bullet points: "5 years of insurance field/property claims handling or adjusting experience (large loss - preferred) Solid experience/proficiency with Xactimate Solid experience writing own estimates and handling claims start to finish Construction background/experience- Residential, Roofing, Remodeling, water mitigation, etc Strong customer service competency Strong written & verbal communication skills PLEASE NOTE that CAT duty is required for this position." We can put under Qualifications. - Benefits: "Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more." Also later: "Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more." We need to combine benefits specifics. Provide a

  • list. - Pay: The posting includes salary ranges: "The national salary range for Claims Specialist III, Property Large Loss : $88,000.00-$164,000.00 The expected starting salary range for Claims Specialist III, Property Large Loss : $88,000.00 - $132,000.00". So we can include Pay section with that info. - Schedule: Not explicitly given besides work-from-home with day travel 3-4 days a week, up to 50% travel, occasional travel outside territory, may require irregular hours, on-call, catastrophes, extended/non-standard hours. Could be considered Schedule. But we need to only include Schedule if posting actually states them. It does mention work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle, occasional travel outside territory, may be required to work irregular hours, on-call, catastrophes, extended/non-standard hours. That's schedule info. So we can include Schedule section. - Responsibilities: There's a "Job Description Key Responsibilities:" with many bullet-like sentences. We'll extract those as list items. - Skills: There's "Typical Skills And Experiences" and "Knowledge, Abilities and Skills:" etc. Could combine into Skills section. We need to avoid duplication. Also need to remove boilerplate like "Nationwide is an equal opportunity employer..." etc. Also remove "Job Description Summary", "Job Conditions", "Reporting Relationships", maybe we can incorporate some into Responsibilities or Skills but not as separate headings unless they have specific content. We must not create sections with filler like "commensurate with experience". We have actual content. We need to output only HTML fragment, no or , no markdown fences. Let's structure:

    About the role

    ...

    Responsibilities

    • Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complicated and catastrophic losses.
    • Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
    • Accurately pays claims based on policy provisions, state mandates and/or fee schedules.
    • Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
    • Adheres to high standards of professional conduct while delivering outstanding service.
    • Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
    • Maintains knowledge of court decisions that may affect the claim's function; current principles and practices; innovations; and policy changes and modifications.
    • May be required to maintain knowledge of other functions within assigned subject area; may require attending various seminars or training sessions.
    • Maintains current knowledge of local industry repair procedures and local market pricing.
    • Able to act for Claims Manager.
    • Mentors and provides leadership to less experienced claims associates.
    • Provides one-on-one training and assists with training/presentations as assigned by claims management.
    • Creates and analyzes severe incident reports, reinsurance reports and other information to corporate office, claims management and underwriting.
    • Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
    • Assist general counsel to prepares files for suit, trial or subrogation.
    • Consults claims staff and defense counsel for discovery processes and lawsuit file/trial strategy on case-specific issues.
    • Initiates and conducts follow-ups through proficient use of the claims and other related business systems.
    • Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
    • May perform other responsibilities as assigned.

    Qualifications

    • 5 years of insurance field/property claims handling or adjusting experience (large loss - preferred)
    • Solid experience/proficiency with Xactimate
    • Solid experience writing own estimates and handling claims start to finish
    • Construction background/experience – Residential, Roofing, Remodeling, water mitigation, etc.
    • Strong customer service competency
    • Strong written & verbal communication skills
    • CAT duty is required for this position

    Skills

    • Undergraduate degree or equivalent experience preferred; advanced degrees in law or related field desirable.
    • Successful completion of required claims certification schools or courses; professional development such as IIA or CPCU preferred.
    • State licensing where required.
    • Obtain Xactimate Level 1 certification within a year of start date; Level 2 within two years of employment.
    • General knowledge of insurance theory and practices, contracts and their application.
    • Property estimating and automated claims systems.
    • Demonstrated knowledge of investigation, consultation and settlement activities used to resolve extensive property damage claims.
    • Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
    • Analytical and problem‑solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
    • Ability to establish repair requirements and cost estimates for property losses.
    • Ability to evaluate and successfully advise on property claims.
    • Organizational skills to prioritize work.
    • Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
    • Ability to efficiently operate a personal computer and related claims and business software.
    • Ability to provide leadership to less experienced claims associates.
    • Must be able to safely access and inspect rooftops using a ladder; prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.

    Benefits

    • Medical, dental, vision
    • Life insurance
    • Short and long term disability coverage
    • Paid time off – minimum 18 days per full calendar year (pro‑rated quarterly based on hire date)
    • Nine paid holidays
    • 8 hours of Lifetime paid time off
    • 8 hours of Unity Day paid time off
    • 401(k) with company match
    • Company‑paid pension plan
    • Business casual attire

    Pay

    National salary range: $88,000.00 – $164,000.00. Expected starting salary range: $88,000.00 – $132,000.00.

    Schedule

    Work‑from‑home position with day travel to policy locations (average 3‑4 days per week) via company vehicle (personal use, gas and maintenance included). Claims inspections include onsite and virtual inspection. Role covers a multistate area in the West with up to 50% travel; ideal candidate locations are Tacoma or Seattle, WA. Occasional travel outside the territory may be required. Relocation assistance may be available for candidates residing more than 50 miles outside the ideal locations. May require irregular hours, on‑call availability, catastrophe (CAT) duty, and extended/non‑standard hours as needed.

    We must ensure we didn't include any boilerplate like "Nationwide is an equal opportunity employer." We omitted that. Check for any repeated content: We included responsibilities list from the "Job Description Key Responsibilities:" section. We omitted the "Job Description Summary" paragraph (which was generic). That's fine. Check for any missing substantive info: The intro paragraph about "If you’re passionate..." we placed in About the role. Also we included the territory info etc. Good. Check for any mention of "This role does not qualify for employer-sponsored work authorization." That's substantive but maybe not needed for sections; could be included in About the role or Qualifications? It's a note about work authorization. Could be placed in About the role as a sentence. However the instruction says preserve ALL substantive information. So we should include that note somewhere. Where? Could add to About the role paragraph after location info. Or create a separate "Eligibility" section but not a standard heading. Since we only allowed headings from list, we could add to About the role. Also "Nationwide does not participate in the Stem OPT Extension program." Also substantive. Also "Job Conditions Overtime Eligibility: Not Eligible (Exempt)" etc. That's substantive but could be

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