Claims Specialist III, Property Large Loss (Central VA - WFH)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. The selected individual must reside in the Central Virginia area.

Territory

This role will primarily cover Virginia and surrounding states (Up to 50% travel). Occasional travel outside of the territory may be required.

Ideal candidate locations: Richmond, VA or Northern VA area. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the ideal candidate locations listed.

Responsibilities

• Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complicated and catastrophic losses.
• Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
• Accurately pays claims based on policy provisions, state mandates and/or fee schedules.
• Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
• Adheres to high standards of professional conduct while delivering outstanding service.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains knowledge of court decisions that may affect the claim's function; current principles and practices; innovations; and policy changes and modifications.
• May be required to maintain knowledge of other functions within assigned subject area, including attending various seminars or training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Able to act for Claims Manager. Mentors and provides leadership to less experienced claims associates.
• Provides one-on-one training and assists with training/presentations as assigned by claims management.
• Creates and analyzes severe incident reports, reinsurance reports and other information to corporate office, claims management and underwriting.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists general counsel to prepare files for suit, trial or subrogation. Consults claims staff and defense counsel for discovery processes and lawsuit file/trial strategy on case-specific issues.
• Initiates and conducts follow-ups through proficient use of the claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• May perform other responsibilities as assigned.

Requirements

• 5 years of insurance field/property claims handling or adjusting experience (large loss preferred).
• Solid experience/proficiency with Xactimate.
• Solid experience writing own estimates and handling claims start to finish.
• Construction background/experience in residential, roofing, remodeling, water mitigation, etc.
• Strong customer service competency.
• Strong written & verbal communication skills.
• CAT duty is required for this position.
• Must reside in the Central Virginia area.
• Must be able to safely access and inspect rooftops using a ladder.
• Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
• Must have a valid driver’s license with a satisfactory driving record in accordance with Nationwide standards.
• Obtain Xactimate Level 1 certification within a year of start date.
• Obtain Xactimate Level 2 certification within two years of employment.

Qualifications

• Undergraduate degree or equivalent experience preferred. Advanced degrees in law or related field desirable.
• Successful completion of required claims certification schools or courses. Professional development such as IIA or CPCU preferred.
• State licensing where required.
• Five years of experience handling property claims, insurance processing or field claims adjusting.

Skills

• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
• Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and successfully advise on property claims.
• Organizational skills to prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Able to provide leadership to less experienced claims associates.

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off and more
• Life insurance
• Short and long term disability coverage
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• Business casual attire

Pay

The national salary range for Claims Specialist III, Property Large Loss: $88,000.00-$164,000.00

The expected starting salary range for Claims Specialist III, Property Large Loss: $88,000.00 - $132,000.00

Schedule

• Work-from-home with day travel to policy locations (on average 3-4 days a week).
• Overtime eligibility: Not Eligible (Exempt).
• May require ability to sit and operate phone and personal computer for extended periods of time.
• Must be willing to work irregular hours and to travel with possible overnight requirements.
• May be on-call and must be available to work catastrophes (CAT).
• Extended and/or non-standard hours as required.

Job Conditions

• Normal office or field claims environment.
• Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch, stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather.