Claims Specialist II

What You'll Do

• Evaluate and settle household goods and logistics claims across multiple lines of business
• Review claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policies
• Investigate claim details and gather documentation needed to determine liability and allocate settlement responsibility to the appropriate parties
• Analyze facts, supporting documentation, and claim circumstances to make fair and consistent settlement decisions
• Exercise judgment and decision-making authority when evaluating settlement options and claim resolutions
• Communicate extensively with agents, customers, military offices, government agencies, national account contacts, and internal departments
• Maintain accurate claim documentation and case records throughout the claims process
• Partner with internal stakeholders to resolve issues and ensure timely claim handling
• Support department initiatives and perform additional responsibilities as assigned

Required Qualifications

• A high school diploma or equivalent
• 2–3 years of related professional experience
• Strong analytical, investigative, and problem-solving skills
• Excellent written and verbal communication skills
• The ability to manage multiple priorities while maintaining attention to detail
• Proficiency with Microsoft Office applications

Preferred Qualifications

• 1+ years of claims adjusting experience
• Experience reviewing documentation, determining liability, and negotiating claim resolutions
• Experience working in transportation, logistics, insurance, customer service, or a related industry
• Knowledge of federal regulations, contracts, tariffs, or claims administration processes

Who Thrives in This Role

• Enjoy investigating issues and piecing together information to reach informed decisions
• Communicate professionally and confidently with a variety of stakeholders
• Balance empathy with objectivity when evaluating situations and outcomes
• Stay organized and focused while managing multiple claims and deadlines
• Take initiative to solve problems and work through ambiguity
• Adapt well to changing priorities and evolving business needs
• Collaborate effectively with teammates and cross-functional partners

Why UniGroup

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Paid parental leave
• Life insurance and disability coverage
• Employee assistance program
• Professional development and growth opportunities
• Collaborative, team-oriented work environment