Claims Specialist, Financial Lines

Duties and Responsibilities

• Assist in the oversight of financial lines claims, including Private D&O, EPL, handled by a Managing General Underwriter (MGU).
• Manage and oversee Plastic Card Fraud and Theft claims.
• Monitor claim activity to ensure timely handling, appropriate investigation, reserving, and resolution consistent with company guidelines and delegated authority requirements.
• Review claim bordereaux to understand claim developments, coverage considerations, exposure evaluations, and resolution strategies.
• Escalate significant claim developments, coverage concerns, and high-exposure matters to management as appropriate.
• Communicate regularly with MGU claim handlers regarding claim status, significant developments, reserve changes, and settlement activity.
• Maintain accurate claim documentation and prepare written summaries, reports, and updates for management and business partners as needed.
• Provide responsive and professional service to internal and external customers, business partners, brokers, and insureds.
• Monitor compliance with applicable statutes, regulations, company guidelines, and delegated authority requirements.
• Support mediations, settlement discussions, and claim resolution efforts by coordinating information and facilitating communication among stakeholders.
• Participate in meetings with underwriting, brokers, insureds, and MGU partners as needed to support business relationships and claim-related discussions.
• Aid in the coordination and management of outside vendors, including payment of defense counsel and other service providers, to support effective claim resolution.

Qualifications

• Minimum of 1 to 3 years of experience at either an insurance carrier and/or law firm.
• Bachelor’s degree required.
• Candidates will be required to obtain and maintain insurance adjuster licenses.
• Excellent written communication skills.
• Excellent verbal and interpersonal communication skills, resulting in the ability to interact with all levels of management and employee population.
• Strong analytic, investigative, listening and negotiation skills.
• Experience multi-tasking, prioritizing work and working effectively in a team environment, while maintaining attention to detail.
• Experience working in a fast-paced environment, completing work with limited supervision.
• Experience with Microsoft Windows, Outlook, and Excel or transferable software packages.
• Ability and willingness to travel as needed.