Claims Specialist, Design Professional

Our claims team sets us apart. Our experienced claims professionals use their specialized expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development.

About the role

As a Claims Specialist – Design Professional, you will play a critical role in managing and resolving professional liability claims for architects and engineers. You will interact and collaborate with regional practice leaders, brokers, and insureds on assigned accounts, taking ownership of critical issues relating to claims management. Our professional liability claims handlers proactively resolve and settle claims to achieve optimal outcomes.

Responsibilities

• Proactively manage Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL.
• Use robust technical skills and subject matter expertise to handle complex and difficult claims within authority level, with focus on setting timely appropriate reserves.
• Partner with defense counsel in setting and pursuing effective and cost-efficient litigation strategies consistent with AXA XL litigation management best practices.
• Evaluate settlement value and negotiate claims and litigated matters within authority, as well as participate in mediations and settlement conferences.
• Consistently employ strategic litigation management skills throughout the life of all claims.
• Coordinate and manage communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring the highest level of customer service.
• Ensure all documentation is present in the claim file and that Claims Handler Guidelines and protocols are followed.
• Maintain high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested.
• Actively participate in marketing and promotional activities with some component of public speaking.

You will report to the Manager of Design Professional Claims.

Requirements

• Bachelor’s degree required; Juris Doctor (JD) preferred.
• Intermediate level professional liability claims-handling experience.
• Experience managing, negotiating, and resolving complex claims.
• Insurance adjuster licenses for all states requiring licenses, or willingness to immediately obtain such licenses upon starting employment.

Skills

• Proactive and results-oriented file handling: Ability to proactively manage assigned claims, approach tasks proactively, and anticipate needs. Proactive decision making, ability to prioritize multiple workstreams while maintaining quality.
• Analytical and technical skills: Robust analytical and technical skills to handle complex and difficult claims applying sound judgment skills.
• Collaboration: Ability to collaborate with claims management on large and complex losses. Capability to develop and maintain productive working relationships with insureds, brokers, claim handlers, underwriters, and legal counsel. Willingness to seek input from others as needed to achieve the best result possible for the insured and AXA XL.
• Communication: Excellent verbal and written communication, presentation, and influencing skills. Ability to communicate effectively with internal and external stakeholders to ensure the highest level of customer service.
• Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.
• Continuous improvement focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
• Client-service oriented: Focus on value at all points in the claims experience, delivering on our promise to our clients. High dedication to client, team, and vendor relations evidencing professionalism and diplomacy in all situations.

About us

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, we deliver top client service across all our lines of business – property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Benefits

• Competitive retirement savings plan, health and wellness programs, and many other benefits.
• Wide range of learning opportunities to hone professional skills and position for the next step in your career.
• Inclusion and diversity initiatives, including five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Volunteering and charitable giving programs, including Matching Gifts program, Volunteering Leave, and an annual Global Day of Giving.

Pay

The U.S. base salary range for this position is $88,500 to $154,900 USD. Actual pay will be determined based upon the individual’s skills, experience, and location.

Sustainability

At AXA XL, sustainability is integral to our business strategy. Our 2023-26 Sustainability strategy, "Roots of resilience," focuses on:

• Valuing nature: Protecting and restoring natural ecosystems, increasing biodiversity awareness, and inspiring clients and colleagues to prioritize nature.
• Addressing climate change: Building a net zero strategy, developing insurance products and services, and advancing thought leadership and investment in societal-led solutions.
• Integrating ESG: Incorporating ESG considerations into internal processes and practices, training colleagues, engaging external partners, and evolving sustainability governance and reporting.