Claims Specialist, Design Professional

About the role

The Claims Specialist – Design Professional plays a critical role in managing and resolving professional liability claims for architects and engineers. This role requires handling complex and difficult claims, collaborating with defense counsel, and ensuring timely and appropriate reserves.

Responsibilities

• Proactively manage Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management.
• Handle complex and difficult claims using robust technical skills and subject matter expertise, focusing on setting timely appropriate reserves.
• Partner with defense counsel in setting and pursuing effective and cost-efficient litigation strategies consistent with AXA XL's litigation management best practices.
• Evaluate settlement value and negotiate claims and litigated matters within authority, participating in mediations and settlement conferences.
• Employ strategic litigation management skills throughout the life of all claims.
• Coordinate and manage communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring the highest level of customer service.
• Maintain high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested.
• Participate in marketing and promotional activities with some component of public speaking.

Requirements

We are seeking someone with a Bachelor’s degree and intermediate level professional liability claims-handling experience. A Juris Doctor (JD) is preferred, and licensing for all states requiring licenses is required or willingness to obtain such licenses upon starting employment.

Qualifications

Proactive and results-oriented file handling, analytical and technical skills, collaboration, excellent communication, ethics, and continuous improvement focused are essential qualities for this role.

Skills

Ability to proactively manage assigned claims, approach tasks proactively, and anticipate needs; ability to prioritize multiple workstreams while maintaining quality; ability to develop and maintain productive working relationships with insureds, brokers, claim handlers, underwriters, and legal counsel; ability to communicate effectively with internal and external stakeholders; willingness to seek input from others as needed; ability to handle responsibilities with integrity and to the highest standards of professionalism; ability to ask questions and explore new ideas; ability to focus on continuously improving technical skills and AXA XL claims capabilities; focus on value at all points in the claims experience, delivering on our promise to our clients; high dedication to client, team and vendor relations evidencing professionalism and diplomacy in all situations.

Benefits

AXA XL offers a competitive reward program covering health, wellbeing, lifestyle, and financial security. This includes a robust support for flexible working arrangements, enhanced family-friendly leave benefits, and being named to the Diversity Best Practices Index. AXA XL is also a signatory to the UK Women in Finance Charter.

Pay

The U.S. base salary range for this position is $88,500 to $154,900 USD. Actual pay will be determined based upon the individual's skills, experience, and location.

Schedule

Details about AXA XL's benefits offerings can be found in the US Benefits at a Glance 2025 document.