Claims Specialist
About The Team
The Claims Specialist team handles claims of higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They investigate causation, determine whether coverage applies, and exercise judgment on matters of financial impact to Turo and its hosts.
What You Will Do
- Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo.
- Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions.
- Review escalations or reconsiderations from standard/fast track claims teams, including Fair Claims reviews and arbitration presentations, and make recommendations on behalf of Turo management.
- Exercise discretion and judgment to waive or make exceptions to processes and policies to achieve fair outcomes for hosts, when warranted.
- Participate in special projects and business changes, providing recommendations on claims process improvements, objectives, and KPIs.
- Attend meetings, huddles, one-on-ones, and training sessions.
- Perform other related duties as assigned.
Your Profile
- Strong investigative mindset with the ability to analyze evidence and draw logical conclusions.
- Demonstrated ability to exercise independent judgment and decision-making beyond standard guidelines.
- Excellent communication skills, with the ability to clearly and concisely explain complex situations.
- Strong organizational skills with the ability to manage a pending inventory of claims independently.
- Proficient in reviewing and evaluating estimates with a strong understanding of collision damage theory.
- Professional, empathetic communication style in both verbal and written interactions.
- Able to multitask across technical platforms.
- Proficiency with macOS and Google Docs.
Pay and Benefits
The target base salary range in Phoenix is $50,000–$62,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Turo AI Policy
Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question).
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees.
- Employer-paid medical, dental, and vision insurance (Country specific).
- Retirement employer match.
- Learning & Development stipend to invest in your professional development.
- Turo host matching program.
- Turo travel credit.
- Cell phone and internet stipend.
- Paid time off to relax and recharge.
- Paid holidays, volunteer time off, and parental leave.
In-office Schedule
If you are in the office full-time or hybrid, we have in-office lunch, office snacks, and fun activities.
Turo AI Policy
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.