Claims Specialist

About the Role

We are seeking a Claims Support Specialist II to provide administrative and customer support within a fast-paced claims environment. This role is ideal for entry-level candidates or individuals with a customer service background who are looking to grow their career in insurance and claims operations. The Claims Support Specialist will serve as a key point of contact for customers and internal teams while assisting with claims documentation, administrative processes, and customer inquiries. The ideal candidate will be detail-oriented, customer-focused, and eager to learn.

Responsibilities

• Provide administrative and operational support to the claims department.
• Answer inbound calls and direct customers to the appropriate resources.
• Deliver exceptional customer service to policyholders, claimants, agents, adjusters, and other stakeholders.
• Process incoming claims information and enter new loss reports into company systems.
• Update claims documentation and maintain accurate records.
• Prepare, process, and distribute confidential and time-sensitive claim-related documents.
• Assist with claim file follow-up activities as needed.
• Handle mail distribution, filing, faxing, scanning, imaging, copying, and other office support tasks.
• Coordinate meetings and order office supplies.
• Greet and direct visitors appropriately.
• Verify policyholder information and assist with claim-related inquiries.
• Set follow-up activities to ensure timely completion of support tasks.
• Support operations during weather-related catastrophe events and other high-volume claim periods.
• Assist with various claims disciplines, including:
  • Material Damage
  • Property Claims
  • Liability Claims
  • Subrogation
  • Workers' Compensation
  • Medical Claims
  • Litigation Support

Requirements

• Strong customer service skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and multitasking skills.
• Basic computer proficiency and data entry skills.
• Ability to handle confidential information professionally.
• Willingness to learn new systems, processes, and industry knowledge.
• Ability to work onsite in Lexington, KY.

Preferred Qualifications

• Previous customer service, administrative, office support, retail, hospitality, banking, or call center experience.
• Experience handling incoming calls and directing inquiries appropriately.
• Exposure to insurance, claims, or financial services environments is a plus.

Work Environment

• 100% onsite in Lexington, KY.
• Business casual dress code.
• Collaborative and team-oriented office environment.
• Opportunity to develop professional skills and gain experience within claims operations.

This is a Contract position based out of Lexington, KY.

Pay

The pay range for this position is $15.00 - $16.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)