Claims Specialist

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Manager, Claims Operations for Property, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process, and lead organizational process changes. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Tampa, FL Crosstown Campus. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.
• Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
• Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
• Create conditions for success removes obstacles, leads and champions change.
• Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
• Handle escalations and make appropriate decisions based on the policy.
• Facilitate and guide employees through skill identification and developing for career progression.
• Serves as a subject matter expert for projects.
• Hire, develop, and coach claims employees for results delivery.
• Consistently coach employees on claims handling and identify opportunities to improve overall process and engagement.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Education:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

Experiences that will support your success:

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
• 2 years of direct team lead, supervisory or management experience.
• Experience using and interpreting data to make decisions.
• Demonstrated leadership, initiative, customer service and/or claims handling skills.
• Acquisition and maintenance of applicable insurance adjuster license within 6 months' time in role.

What sets you apart:

• 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims.
• Current or prior L4A participant.
• Existing Manager Claims Operations experience.
• Experience handling water loss claims.
• Knowledge of property claims contracts and interpretation of case law.
• Residential construction experience.
• Knowledge of Xactimate, XactAnalysis and XactContents.
• CPCU or other insurance industry designation.

Compensation

Compensation range: The salary range for this position is: $103,450 - $197,730.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.