Claims Specialist
MSX International · Dearborn, MI · 2 mo ago
FinanceFull-time
Job Responsibilities
- Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
- Review dealer submitted claims for accuracy as defined by the specific claim type
- Develop and maintain basic program reports
- Contact fleet customers via email for claims exceeding a specific dollar value
- Chargeback to dealers of unauthorized or incorrect claims
- Respond to customer or dealer submitted questions via email or phone regarding rejected claims
- Troubleshoot rejected claims
Technical
- Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
- Aid in documentation of claim entry procedures, processes and reference material
Qualifications
- Prior OEM claim entry experience is preferred, but not required
- Prior warranty coverage review experience is preferred, but not required
- Strong analytical and problem solving skills
- Strong interpersonal and organizational skills
- Strong written and verbal skills
- Accuracy and attention to detail
- Excellent Follow-up
Other Requirements
- Microsoft Word (entry level)
- Microsoft Excel (entry level)
- Ability to balance changing priorities and to provide regular status reports as requested
Required Education
- An associates degree is preferred, but not required