Claims Specialist

Responsibilities

• Provide a high level of customer service to all customers and retailer partners through receiving and transmitting phone calls, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services.
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes, including determining coverage, sending inspection packets, authorizing technicians, ordering parts, recommending exchanges, administering settlements, and collecting complaints.
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.
• Process inbound calls - document updates and provide any follow-up action required.

Requirements

• Proficient users of computers
• Excellent verbal and written communication skills
• A friendly tone
• Resilient to change and adaptable to new procedures
• Demonstrate professionalism with every client

Qualifications

• Successful understanding and completion of existing training
• Ability to execute functions necessary for processing of existing claims
• Computer and keyboard proficiency