Claims Specialist

About the role

Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators. Works cross functionally with HQ teams in Korea (occasional evening conference call) and operations to manage all possible risks.

Responsibilities

• Generate daily/weekly/monthly reports, with analysis and recommendations
• Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
• Ensure that all projects have required documentation as they move through the project tollgates
• Communicate to Product Liability leadership on project status and escalation/decision points
• Pending Claim Management, KPI & TAT Management - Claim registration to closure
• Product Verification
• Liability Assessment by reviewing diagnosis results
• Reporting on high-profile claims to the leadership

Qualifications

• 3-5 years of hands-on claims management & customer care experience
• Expertise in MS, Excel, and PPT
• Proven capability to analyze data and develop a course of action
• Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
• Process, procedure, strategic planning and project development experience
• Experience working with and influencing cross-functional teams
• Experience working within the insurance and/or home appliance industry a plus
• Experience with product development or testing a plus
• Experience working in a complex and wide organization and department
• Claims Adjuster License a plus
• Takes project ownership and possess leadership qualities with an entrepreneurial approach

Skills

• Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks
• Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data
• Communicate professionally both verbally and through written correspondence
• Explain reports and analysis to all levels of the organization
• Ability to think analytically and deep attention to detail
• Project management skills advantageous
• Numbers and processes oriented (analytical skills)
• Initiative and "can do" attitude, Ownership with Initiative
• Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented

Top 3 must-have skills

• 3-5 years of hands-on claims management experience
• Excellent written/oral communication & customer care skills
• Perform quantitative analysis with advanced skill with Excel and PPT

Education

Bachelor's Degree preferred but not required (or equivalent experience)

Pay

$29.45 - $29.45/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Benefits

• Medical, dental, and vision benefits
• Health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• Life and disability insurance
• Commuter benefits
• Dependent care flexible spending account
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accommodations and reimbursement for work travel
• Discretionary performance or recognition bonus
• Sick leave and mobile phone reimbursement provided based on state or local law