Claims Service Specialist

About the role

We are seeking a talented individual to join our team at ICAT, a Marsh business, as a Claims Service Specialist. This role will be based in Broomfield, CO, or can be performed remotely nationwide. The successful candidate will lead daily operations from a support and administrative level, coordinating complex logistics and task assignments for client relationship projects while ensuring effective communication and problem resolution.

Responsibilities

• Receive and acknowledge new claims, assessing coverage and communicating findings to brokers and insureds.
• Determine claim liabilities, value, and service provider fees, setting reserves with low to moderate financial authority in accordance with company and legal standards.
• Appoint and direct appropriate service partners to defend insured parties and quantify liability and damages.
• Assess the financial exposure of insureds and set reserves accordingly, obtaining necessary reserving, settlement, and payment authority.
• Notify insurers when a claim exceeds specific criteria to keep them informed of potentially high-concern claims and develop final reports summarizing the lifecycle of each claim.

Requirements

• 3+ years of experience with low to moderate complexity in property and auto claims.
• Nationwide adjuster's license, or willingness and ability to obtain one within 90 days of hire.
• Strong understanding of insurance coverage and claims processes.
• Excellent communication skills, both written and verbal.
• Ability to assess financial exposure and set appropriate reserves.

Qualifications

• Experience with low to moderate complexity in liability or flood claims.
• Familiarity with legal standards and company policies related to claims.
• Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Range of career opportunities, as well as benefits and rewards to enhance your well-being.
• Health and welfare benefits, tuition assistance, 401K savings and other retirement programs, and employee assistance programs.

Pay

The applicable base salary range for this role is $62,400 to $132,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

This role offers hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.