Claims Service Specialist

About the role

This role will be based in Broomfield, CO, or can be performed remotely nationwide. The successful candidate will lead daily operations from a support and administrative level, coordinating complex logistics and task assignments for client relationship projects while ensuring effective communication and problem resolution.

Responsibilities

• Receive and acknowledge new claims, assessing coverage and communicating findings to brokers and insureds.
• Determine claim liabilities, value, and service provider fees, setting reserves with low to moderate financial authority in accordance with company and legal standards.
• Appoint and direct appropriate service partners to defend insured parties and quantify liability and damages.
• Assess the financial exposure of insureds and set reserves accordingly, obtaining necessary reserving, settlement, and payment authority.
• Notify insurers when a claim exceeds specific criteria to keep them informed of potentially high-concern claims and develop final reports summarizing the lifecycle of each claim.

Requirements

• 3+ years of experience with low to moderate complexity in property and auto claims.
• Nationwide adjuster's license, or willingness and ability to obtain one within 90 days of hire.
• Strong understanding of insurance coverage and claims processes.
• Excellent communication skills, both written and verbal.
• Ability to assess financial exposure and set appropriate reserves.

Qualifications

• Experience with low to moderate complexity in liability or flood claims.
• Familiarity with legal standards and company policies related to claims.
• Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Range of career opportunities, as well as benefits and rewards to enhance your well-being.
• Health and welfare benefits, tuition assistance, 401K savings and other retirement programs, and employee assistance programs.

Pay

The applicable base salary range for this role is $62,400 to $132,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.