Claims Senior Auto Adjuster

Job Summary

The Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Recognize and appropriately address moderate-complexity coverage issues.
• ID and obtain statements from insureds, claimants and witnesses.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.
• Cook up and coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.

Qualifications

• Bachelors Equivalent combination of education and experience
• Preferred: 1-3 years Claims handling experience.
• Required: Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures
• Knowledge of fault assessment, negligence and subrogation principles required
• Knowledge of Microsoft Office suite, general computer software and claims software
• Organization and planning recognition skills required
• Oral and written communication skills required
• Interpersonal skills required
• Property and Casualty Insurance License, valid in selling state - Issued by State
• Preferred: May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days
• Travel Requirements: Occasional travel to off-site business meetings or conferences. (5% proficiency)

Pay and Benefits

The starting pay range for this position is: $28.93 - $38.53 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!)

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).