Claims Senior Auto Adjuster

About the role

The Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution and negotiation strategies of moderate complexity claims in compliance with established company technical and customer service best practices. Under limited supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Responsibilities

• Communicate and interact with a variety of individuals including insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Recognize and appropriately address moderate-complexity coverage issues.
• Identify and obtain statements from insureds, claimants and witnesses.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Occasional travel to off-site business meetings or conferences.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Preferred: 1-3 years of claims handling experience.
• Property and Casualty Insurance License, valid in selling state (issued by state) – preferred.
• May be required to obtain an Adjuster license as applicable per state law within 60 days – preferred.

Skills

• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures.
• Knowledge of fault assessment, negligence and subrogation principles.
• Knowledge of Microsoft Office suite, general computer software and claims software.
• Organization and planning recognition skills.
• Oral and written communication skills.
• Interpersonal skills.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company