Claims Salvage Operations Specialist - APD and Auction

Responsibilities

• Inspect and document claims.
• Ensure correct vehicle inspections are completed and accurately recorded in Claims Center using required templates.
• Create estimates as needed and follow up with body shops on missing parts or information.
• Perform vehicle intake tasks by completing check-ins, photographing vehicles, removing plates, attaching keys, and determining/determining/reporting damage based on notes and photos.
• Communicate with stakeholders, including insureds/claimants, members, shops, CSRs, management, and buyers, to gather info, resolve issues, and support claim progress.
• Operate equipment using handheld devices, 360 cameras, boosters, forklifts/golf carts (as applicable), and perform lot cleanup or sale prep tasks.
• Support claim resolution by handling moderate to complex claims including negotiations, settlements, payments, and verification of correct salvage/non-repairable coding.
• Provide administrative and reporting support by managing records (including DMV-related), processing confidential info, responding to emails/mail, supporting scheduling, maintaining office equipment, and assisting with reporting/analysis.
• Team and operational support by answering complex calls, training new employees, monitoring supplies, facilitating communication across teams/vendors, and performing other duties as assigned.

Qualifications

• A High School GED is required.
• 1-3 years of Vehicle Estimating and CCC or other Estimating Systems experience is required.
• Advanced proficiency in Claims Portal and claims handling procedures is required.
• Advanced skills in using Microsoft Office products are required.
• Advanced skill in using general office equipment is required.
• Advanced verbal, telephone, and written communication skills are required.
• Advanced organizational skills are required.
• Outstanding interpersonal skills are required.
• Familiarity with Automobile Club of Southern California software programs such as Claims Portal, CACS, PRIME, HUON, DMV, etc., is preferred.

Pay

The starting pay range for this position is: $26.91 - $35.84.

Benefits

• Health coverage for medical, dental, vision.
• 401(K) savings plan with company match AND Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!)