Claims Salvage Operations Processor

Job Summary

This is an entry level position within the claims operation, supporting claims personnel in all disciplines. Performs duties that ensure compliance with government regulations, processes paperwork, issues payments, may answer incoming phone calls and make outbound calls to customers and vendors. Enters data into various systems. Processes financial transactions and DMV documents. Performs all duties under general supervision.

Job Duties

• Answer and handle telephone inquiries and make outbound calls to customers and vendors.
  • For complex issues transfer calls to the appropriate party for handling.
• Respond to incoming mail inquiries and may receive and assist direct visitors.
• Issue payments, collect and process salvage proceeds, checks, DMV refunds and documents, subrogation payments and miscellaneous reimbursements and fees in the appropriate systems.
• Enter information or notes in the appropriate systems.
• Update and maintain records which may include databases or other computer records.
• Prepare moderately complex reports and spreadsheets which may include information of a confidential or technical nature.
• Communicate with co-workers, claims service representatives, vendors, insureds and other agencies regarding claims.
• Perform bookkeeping tasks which could include daily reconciliation, expense reports and tracking of payment and invoices.
• Record and submit monthly Branch Office check disbursement reports.
• Balance cash drawer and prepare daily bank deposits.
• May perform administrative duties to support the department. May schedule appointments and reserve facilities. Duties may include issues relating to facilities, employees, supplies and safety.

Qualifications

• High School GED Required
• 1-3 years Claims operations/systems processing
• Must be comfortable handling money transactions
• Moderate skill in using Microsoft Office products required
• Moderate verbal, telephone and written communication skills required
• Moderate knowledge of computers and inside cashiering system necessary
• Good typing skills essential
• Requires ability to prioritize and multi-task, while maintaining a high level of detail and accuracy
• Good interpersonal skills required

Travel Requirements

Occasional travel to off-site business meetings or conferences.

Pay

The starting pay range for this position is: $21.11 - $28.12

Benefits

• Remarkable benefits: Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

About the Company

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Equal Opportunity Employer

We are an Equal Opportunity Employer.

E-Verify Participant

We participate in E-Verify.