Claims Research Specialist - State National

About the Role

If you’re looking for a place where you can make a meaningful difference, you’ll find it here. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

Responsibilities

• Obtain, research, and compile information on claims filed for settlement.
• Ensure files are accurate and complete before sending to claims adjuster.
• Serve as the point of contact for borrowers, clients, and various vendors regarding filed claims.
• Answer and respond to telephone inquiries from clients and borrowers.
• Request status updates from vendors (e.g., appraisers, skip-tracers).
• Obtain missing information on files by contacting the appropriate contact via phone, fax, or email.
• Ensure files have required information and documentation before going to the adjuster.
• Assist borrowers, providers, and clients with problems or questions regarding their claims and/or policies.
• Document files with pertinent information.

Additional Responsibilities

• Comply with state laws, policies, and company procedures.
• Perform other duties as assigned or required.

Requirements

• High School Diploma or equivalent required.
• Previous experience working in a claims environment required.
• 1-3 years of general office experience required.
• US Work Authorization required (Markel does not provide visa sponsorship for this position, now or in the future).

Skills

• Basic Microsoft Office Skills (Word, Excel, Outlook, and Internet Explorer).
• Typing speed of 45 wpm.
• Strong attention to detail.
• Ability to multi-task.
• Good verbal and written communication skills.
• Good time management and organizational skills.
• Knowledge of claims processing required.
• Knowledge of Collateral Protection Insurance helpful.
• Insurtrak knowledge helpful.

About Markel

Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

• We’re all about people
• We win together
• We strive for better
• We enjoy the everyday
• We think further

Benefits

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

• Multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO), corporate holidays, and floating holidays.
• Parental leave.