Claims Representative Entry Level

About the Role

Dive into real auto claims from day one, gain hands-on training, assess liability, and grow into a confident, knowledgeable claims expert. Associates will be based out of our Nashville, TN, Stevens Point, WI, or Davenport, IA office following the hybrid work model.

Responsibilities

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, accident details, and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Obtain and maintain state licensing requirements.
• Travel as necessary to satisfactorily complete job responsibilities.

Requirements

• Bachelor’s degree or equivalent work experience.
• Previous insurance-related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing.
• Ability to exercise effective time management skills.
• Technological aptitude.

Benefits

• Hybrid work model: Monday and Friday work from home, Tuesday through Thursday in-office.
• In-office workspace and materials for your home office, including a laptop and additional equipment provided prior to your start.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
• Career development through Sentry University (SentryU) and tuition reimbursement program.
• Generous Paid-Time Off plan and Volunteer-Time Off.
• Group Medical, Dental, Vision, Life insurance, and Parental leave.
• Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.