Claims Representative - Commercial Auto Property Damage

We are seeking an experienced Claims Representative to join our growing team in our Boston office, directly across the street from South Station.

Responsibilities

• Contact insureds, claimants, attorneys, and other parties related to an auto accident.
• Communicate proficiently via text, email, and letter.
• Investigate all assigned claims for coverage, liability, and damages.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Responsible for timely payment of auto repairs and resolution of total losses.
• Ensure adherence to a variety of commercial policies, including related coverages and exclusions.
• Determine liability of parties involved in a loss, including application of comparative negligence.
• Effectively manage workload through claims management and imaging systems.

Qualifications

• 1-2 years of auto claims handling experience, preferably commercial auto.
• Excellent written and verbal communication skills.
• Ability to communicate effectively via phone, text, email, and other written correspondence.
• Demonstrated competency in time management, priority setting, and customer focus.
• Experience using a claims management and imaging system.
• Bachelor’s Degree or commensurate experience.

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Free onsite gym at our Boston location.
• Tuition reimbursement.
• Low-cost and excellent coverage health insurance options (medical, dental, vision) starting on Day 1.
• Robust health and wellness program and fitness reimbursements.
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) employer contribution (up to 7.5% of your base salary).
• Various paid family leave options, including paid parental leave.
• Resources to promote professional development (LinkedIn Learning and licensure assistance).
• Pre-tax commuter benefits.

Pay

Salary range: $50,500 – $67,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.