Claims Representative - Casualty

About the role

This role is responsible for reviewing, analyzing, and investigating P&C insurance claims to determine their validity and ensure accurate and fair settlements. This role involves examining policy coverage, gathering evidence (such as statements, reports, and documentation), interviewing claimants and witnesses, and identifying potential fraud or inconsistencies.

Responsibilities

• Investigate, evaluate, and resolve claims while delivering outstanding customer service
• Negotiate settlements with insureds, claimants, and attorneys
• Manage active files, ensure accurate reserving, and maintain compliance with audit guidelines
• Learn and grow through hands-on training, mentorship, and project opportunities

Requirements

We welcome candidates with a wide range of business backgrounds, including operations, sales, marketing, finance, customer service, or relatable skills.

• Demonstrated ability to adapt quickly and contribute across multiple functional areas
• Excellent communication skills, both written and verbal
• Proven track record of managing priorities and delivering results in fast-paced settings
• Comfort with ambiguity and a willingness to take initiative in evolving business environments
• Experience handling auto and GL/PD claims is preferred

Preferred education and credentials:

• Bachelor's degree or equivalent experience
• Associate in General Insurance and/or Associate in Claims designation

Schedule

This position offers a hybrid work schedule. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events.

Pay

The salary range for this position is $55,000-$77,000. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off — standard first year PTO is 17 days, pro-rated based on month of hire; enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance

West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.