Casualty Claims Representative
About the role
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Responsibilities
- Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
- Analyze and interpret policy coverage and determine liability and damages.
- Negotiate claims settlements in accordance with company procedures and within authority limits.
- Communicate claim status to all relevant stakeholders, including insureds and agents.
- Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
- Participate in training and education programs to enhance claim-handling skills.
- Travel as needed for onsite investigations or meetings.
- Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.
Requirements
- Bachelor’s degree or equivalent combination of education and related experience.
- At least 3 years of casualty claims experience.
Skills
- Basic understanding of casualty policy language.
- Strong verbal and written communication.
- Ability to gather and interpret information for effective claims resolution.
- Demonstrated ability to manage time and tasks efficiently.
- Interpersonal skills to deal with diverse customers and situations.
Benefits
Auto-Owners offers a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.
Schedule
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.