Claims Representative

About the role

Northern Mutual Insurance Company seeks a full-time Claims Representative to join their team in Hancock, Michigan.

Responsibilities

• Investigate reported claims and determine policy coverage.
• Work closely with independent adjusters or field appraisers.
• Communicate with policyholders, claimants, agents, contractors, and repair shops.
• Negotiate and approve claim settlements.
• Document all claim activity accurately and thoroughly.
• Identify concerns for review.
• Help people get back on their feet—fairly, promptly, and professionally.

Requirements

• 18 years of age or older and a valid driver’s license are required.
• Excellent communication and interpersonal skills as you will work with a variety of people—employees, policyholders, agents, and contractors.
• Experience working in a body shop or estimating auto physical damage, or estimating home damage preferred, however, we will train someone motivated to learn.
• Knowledge of personal insurance policies, claims handling, and investigative procedures preferred.
• Strong critical thinking, organizational, and negotiation abilities.
• Proficiency in Microsoft Outlook, Word, Excel, and other Windows-based systems.
• A service mindset and a calm, caring approach to tough situations.

Qualifications

• Prior insurance experience is helpful but not required—we’re happy to train someone with a strong work ethic and a willingness to learn and grow with us.

Skills

• Basic knowledge of vehicles or construction is a plus.

Benefits

• $22.50 – $31.00 per hour based on experience.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacation, paid sick time and paid holidays.
• Opportunity to advance your position and pay in the company.
• Full-time position offering four days from 8:00am–4:30pm and one day from 8:00am–12:00pm. Half day is your choice which day.

Pay

• $22.50 – $31.00 per hour based on experience.

Schedule

• Full-time position offering four days from 8:00am–4:30pm and one day from 8:00am–12:00pm. Half day is your choice which day.