Claims Representative

Duties And Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
• Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
• Maintains excellent task management in order to have proper follow up and resolution on each claim
• Monitors and responds professionally with a customer service mindset to email and voicemail
• Solves daily problems that arise and brings the issues to a resolution
• Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
• Affords assistance to customers in arrangements with carriers to return or salvage goods and schedules inspections, by coordinating and communicating with management, employees and agents
• Builds working relationships with customers, carriers, insurance companies and the office network
• Assists in resolving cargo claims, partnering with customers, carriers, insurance providers, and internal teams to drive timely, effective resolutions

Qualifications

• High School diploma or GED
• Minimum 1-year previous customer service or claims experience

Preferred

• Bachelor’s degree from an accredited college or university
• Previous transportation experience
• Strong problem solving and decision-making abilities
• Quick learner who is successful at multi-tasking
• Team player who can also produce independent results
• Possesses strong detail orientation
• Strong customer service focus
• Solutions focus mindset

Disclaimer

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$17.13 - $25.36

Benefits

Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page