Claims Representative, Appraiser

About the Role

The Claims Representative, Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Bronx, Westchester, Rockland Counties, and Northern NJ. This role requires providing a high level of customer service while utilizing measures to control severities.

Responsibilities

• Survey damages, prepare estimates, and negotiate settlements on partial and total losses within established authority level.
• Issue drafts to the appropriate parties.
• Document the claim file as necessary.
• Complete re-inspections and supplements in a timely manner and in accordance with all guidelines.
• Comply with all production standards and estimating guidelines.
• Ensure that service, expense control, and public relations are maintained at all times.
• Complete reports on investigative assignments.
• Participate in team meetings.
• Participate in catastrophic claim handling when requested, which may include overnight travel for extended periods of time.
• Adhere to privacy guidelines and NJ Fair Claims Practices and/or New York Regulation 64.

Requirements

• Bachelor's degree and a minimum of 2 years of NY auto claims appraisal experience.
• Valid Driver’s license and favorable driving record.
• Ability to work outside in inclement weather and drive long distances.
• Comfortable completing inspections of damaged vehicles, including crawling under and around vehicles, and inspecting vehicles in tight quarters at body shops and salvage yards.
• Willingness to participate in catastrophe claim handling, which may include traveling to other locations, extended and weekend hours, and up to a three-week stay away from home.
• Strong mechanical aptitude.
• Organized and able to work independently with limited supervision.

Body shop experience is a plus but not required.

Pay

The pay range for this position is $62,000 to $84,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays.
• Low-cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision).
• Annual 401(k) Employer Contribution.
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance).
• Robust health and wellness program and fitness reimbursements.
• Various Paid Family leave options including Paid Parental Leave.
• Tuition Reimbursement.

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.