Claims Investigator - Part Time

Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to become part of a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Why You Will Love Working with Command Investigations, LLC

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top-tier Service with Integrity that drives Results! Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

Responsibilities

• Conduct claims investigations by gathering evidence, interviewing the parties involved, documenting findings, and preparing comprehensive, detailed reports for client review.
• Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases.
• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Requirements

• Supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.
• Exceptional attention to detail and accuracy.
• Strong work ethic with a willingness to learn and adapt.
• Team-oriented mindset and open-minded attitude.
• Ability to thrive in a focused, detail-driven, and repetitive environment.
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.
• Excellent written and verbal communication skills.
• At least 1 year of field investigations experience, including face-to-face recorded statements and report writing.
• Prior experience with multi-line investigations preferred.
• Travel across multiple states as needed to complete case assignments.
• Reside within a 30-mile radius of the posted location (preferred).
• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states), or have the ability to obtain this license upon being hired.
• Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues.
• Excellent reading skills and the ability to follow detailed directions.
• Independently organize casework and schedule while providing excellent customer service and demonstrating strong interpersonal, organizational, and multi-tasking skills.
• Flexibility and effective time management.
• Adapt to variable schedules — including nights and weekends when required.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.

Qualifications

• A minimum of 1-3 years of Claims, SIU, or adjusting experience. Other related experience should be indicated on the application.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required. Multi-lingual is a plus.
• A reliable personally owned vehicle.
• Proper photographic recording, video recording, and audio recording equipment. Measuring tools and safety equipment is also preferred.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Physical Requirements

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• Ability to lift up to and including 25lbs/11.34kg on occasion.
• Required to sit, stand, and/or walk for long periods at a time.
• Required to enter text or data into a computer or other machine by means of a traditional keyboard.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

Pay

$23-$30 per hour (varies based on state)

Schedule

Business hours are typically Mon-Fri; exact times are dependent on casework objectives.