Claims Investigator - Part Time

About the Role

Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to become part of a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

Casework will be anywhere within 2 hours of the job listing location. Travel across multiple states may be required to complete case assignments. Residing within a 30-mile radius of the posted location is preferred.

Responsibilities

• Conduct claims investigations by gathering evidence, interviewing parties involved, documenting findings, and preparing comprehensive, detailed reports for client review.
• Investigate insurance claims, including workers’ compensation, general liability, auto, and property cases.
• Handle complex field investigations involving multiple claim types.
• Submit daily updates summarizing progress and observations.
• Manage time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Requirements

• Supply your own equipment, including a camera and a digital recorder (certain specifications or minimum standards may apply).
• Demonstrate at least 1 year of field investigations experience, including face-to-face recorded statements and report writing.
• Prior experience with multi-line investigations preferred.
• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states), or ability to obtain this license upon being hired.
• Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues.
• Excellent reading skills and the ability to follow detailed directions.
• Independently organize casework and schedule while providing excellent customer service and demonstrating strong interpersonal, organizational, and multi-tasking skills.
• Flexibility and effective time management, including adaptability to variable schedules—including nights and weekends when required.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.

Qualifications

• A minimum of 1-3 years of Claims, SIU, or adjusting experience (other related experience should be indicated on the application).
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required; multi-lingual is a plus.
• Proper photographic recording, video recording, and audio recording equipment; measuring tools and safety equipment are also preferred.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Skills

• Exceptional attention to detail and accuracy.
• Strong work ethic with a willingness to learn and adapt.
• Team-oriented mindset and open-minded attitude.
• Ability to thrive in a focused, detail-driven, and repetitive environment.
• Strong computer skills and working knowledge of Microsoft Suite, specifically Word and Outlook.
• Excellent written and verbal communication skills.

Physical Requirements

• Ability to remember and understand instructions, guidelines, or other information.
• Ability to lift up to 25 lbs/11.34 kg on occasion.
• Ability to sit, stand, and/or walk for long periods at a time.
• Ability to enter text or data into a computer or other machine using a traditional keyboard or 10-key numeric keypad.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

Pay

$23-$30 per hour (varies based on state).

Schedule

Business hours are typically Monday-Friday; exact times are dependent on casework objectives. Flexibility to work overtime, nights, and weekends may be required.

Benefits

Opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.