Claims Investigator - Full Time

About the role

Description Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to become part of a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

Responsibilities

• Conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.
• Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases.
• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to maintain client billable hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.
• Your curiosity and persistence will turn each case into a story built on truth and evidence.

Requirements

• Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.
• Exceptional attention to detail and accuracy.
• Strong work ethic with a willingness to learn and adapt.
• Team-oriented mindset and open-minded attitude.
• Ability to thrive in a focused, detail-driven, and repetitive environment.
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.
• Excellent written and verbal communication skills.

What We Are Looking For

• Driven, professional, and dedicated to uncovering facts with accuracy and integrity.
• Experience with multi-lines investigations preferred.
• Travel across multiple states as needed to complete case assignments.
• Reside within a 30-mile radius of the posted location.
• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states).
• Or have the ability to obtain this license upon being hired.
• Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues required.
• Excellent reading skills and ability to follow detailed directions is required.
• Independently, organize casework and schedule while also providing excellent customer service, and demonstrating strong interpersonal, organizational, and multi-tasking skills.
• Flexibility and effective time management are required.
• Able to adapt to variable schedules — including nights and weekends when required.
• Flexible to work overtime and willing to work the required schedule is preferred.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment.

What You’ll Need To Qualify For This Position

• A minimum of 1-3 years of Claims, SIU, or adjusting experience.
• Other related experience should be indicated on the application.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required.
• Multi-lingual is a plus.
• A reliable personally owned vehicle.
• Proper photographic recording, video recording, and audio recording equipment.
• Measuring tools and safety equipment is also preferred.
• Thriving under pressure and maintaining professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.
• Physical Requirements: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Command Investigations

Founded in 2012, Command Investigations, LLC is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale. Command Investigations LLC is an Equal Opportunity Employer.