Claims Intern

About the role

Acuity is seeking a Claims Intern to promptly investigate assigned claims to determine specifics surrounding a loss. This includes providing superior customer service to all involved parties, as well as obtaining information via phone, fax and email from agents, doctors, attorneys and other external parties involved in the claim. In this role you will perform an investigation and evaluation process by determining coverage under the insurance policy, evaluating liability, assessing damages, and forecasting reserves.

Responsibilities

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses
• Demonstrate superior communication and customer service skills in all aspects of the position
• Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim
• Accurately evaluate policy coverage by applying claims facts to the policy contract terms
• Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy
• Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU)
• Maintain a personal follow-up task on all claim files to assure efficient claim file organization and proper management of pending claims
• Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system
• Learn basic legal and statutory concepts of the applicable jurisdictions
• Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial
• Maintain a positive attitude
• Represent Acuity in a professional manner
• Have ability to conduct independent research
• Regular and predictable attendance
• Performs other duties as assigned

Education

Currently enrolled in college, pursuing a four-year degree, preferably in a business related major.

Experience

Entry Level. Customer Service Experience Preferred.

Qualifications

• Ability and willingness to provide quality customer service
• Excellent written and verbal communication skills
• Organizational and time management skills
• Thorough understanding of personal computing, typing skills, and technology
• Strong analytical and creative problem solving abilities
• Ability to work both independently and in collaboration with others

Benefits

For internships, Acuity offers a generous 401(k) contribution, vision insurance, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.