Claims Intake Specialist

About the role

CITON Claims Solutions is a leading provider of claim management and administration services tailored to insurance companies. Our team of experts uses cutting-edge technology to deliver efficient and innovative solutions that meet the unique needs of each client.

Responsibilities

• Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.
• Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files.
• Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents.
• Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation.
• Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.

Requirements

• High School Diploma or equivalent required.
• Prior experience in a claims environment, specifically first notice of loss or call center operations.
• Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations.
• Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously.
• Familiarity with claims processes, policy documentation, and standard insurance terminology.
• Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment.
• Excellent verbal and written communication skills; multilingual abilities are a plus.

Qualifications

• Education: High School Diploma or equivalent required.

Skills

• Empathy and communication skills.
• Technical proficiency with Microsoft Office Suite and multiple systems.
• Understanding of claims processes and insurance terminology.
• Problem-solving and multitasking abilities.

Benefits

• Comprehensive benefits package including full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance.
• Career growth opportunities within a supportive team culture.
• A dynamic environment that values initiative, accountability, and customer-first thinking.
• The chance to make a meaningful impact by providing reassurance and clarity during policyholders' times of need.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate various shifts and departments.