Claims Intake Representative, Commercial

About the role

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience. The Commercial Claims Assistant is an entry-level role that supports the commercial claims team by serving as the first point of contact for new claims. This position involves speaking with customers, gathering and documenting claim information, while referring claims to the appropriate adjusters. This is an excellent opportunity for individuals who are interested in starting a career in claims and learning more about the commercial insurance industry, with opportunities for career tracking into the Associate Commercial Claims Adjuster role.

Responsibilities

• Review and process incoming claims, ensuring all necessary documentation is complete and accurate.
• Provide prompt and courteous telephone support, making every effort to assist the caller.
• Support claims adjusters by making initial contact with customers and other involved parties.
• In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.
• Manage minor claims, ensuring they are resolved promptly and efficiently.
• Maintain accurate and up-to-date records of all claims activities.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor when interacting with internal and external contacts.

Qualifications

• High school diploma required. Associate’s degree preferred.
• At least two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software applications.
• Excellent organizational and time management abilities.
• Consistent demonstration of exceptional attention to detail and accuracy.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision insurance.
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year.

Pay

The hourly pay rate for this position is $21.00 to $24.00 based upon skills and experience. The expected salary range for this position is $43,000.00‑$50,500.00, depending on experience, education, and location.

Schedule

This is a full-time, hourly position that works at WCF's Sandy, Utah headquarters with the opportunity for hybrid work (in office Tuesday, Wednesday, and Thursday) after the training period.