Claims Entry Team Lead

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Title Claims Entry Team Lead Location: Helena, Montana, Onsite Pay Rate: $18 – 21/hr based on experience Employment Type: Full-time Shift Information: Standard work hours are either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m., Monday through Friday with the possibility of flexible hours. Job Summary: As the Team Lead of the claims entry team, you will be responsible for overseeing day-to-day claims entry processing activities, ensuring claim information is accurately entered and maintained within the system. This role supports data integrity, timely and accurate claims processing, and adherence to established procedures and performance expectations. Key Responsibilities: Acts as a lead, coordinating the work of others, but is not a supervisorProvides subject matter guidance to junior team membersCollaborate with supervisors on key performance measures set by the clientTracks/monitors daily and monthly reportingParticipates in progress improvement without impacting the quality of workEnsures quality and volume is met during shiftsCompletes assignments and facilitates the work of othersParticipates in meetings with internal teams and external clientsReview documents for completeness and accuracy before data entryIdentify and flag incomplete or incorrect information for follow-upMaintain high productivity while meeting quality standardsSupport staffing initiatives, including training and mentoring team members to achieve performance goalsFollow established procedures and guidelines for claim submissionsHandle confidential information with integrity and discretionComply with data integrity and security policiesWorks autonomously within established proceduresPerform other clerical or administrative tasks as neededHigh school diploma or GED required Extensive experience working with Montana Medicaid with proven QA scoresBasic computer skills and familiarity with MicrosoftHave prior office or administrative experienceHave an ability to communicate clearly and professionally with co-workers, clients, and providersHave attention to detail, grammar, and spelling accuracy skill set Required Qualifications: High school diploma or GED required Extensive experience working with Montana Medicaid with proven QA scoresBasic computer skills and familiarity with MicrosoftHave prior office or administrative experienceHave an ability to communicate clearly and professionally with co-workers, clients, and providersHave attention to detail, grammar, and spelling accuracy skill setBe able to successfully pass a pre-employment screening and drug test Preferred Qualifications: Experience with claims management systems or HER platforms is preferredKnowledge of healthcare or insurance terminology is preferred What We Offer: Competitive hourly pay Benefits from day one (medical, dental, vision) for eligible roles Paid time off and holidays Paid training Career growth and advancement opportunities Supportive and inclusive work environment Apply now and make an impact from day one EEO Statement: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Accommodation for Applicants: For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. (US only) Pay Transparency: Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18-21 per hour which may be below your state's minimum wage. Please take this into consideration when applying. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.