Claims Entry Team Lead

About the role

Job Title: Claims Entry Team Lead
Location: Helena, Montana, Onsite
Pay Rate: $18 – 21/hr based on experience
Employment Type: Full-time
Shift Information: Standard work hours are either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m., Monday through Friday with the possibility of flexible hours.

Key Responsibilities

• Acts as a lead, coordinating the work of others, but is not a supervisor
• Provides subject matter guidance to junior team members
• Collaborate with supervisors on key performance measures set by the client
• Tracks/monitors daily and monthly reporting
• Participates in progress improvement without impacting the quality of work
• Ensures quality and volume is met during shifts
• Completes assignments and facilitates the work of others
• Participates in meetings with internal teams and external clients
• Review documents for completeness and accuracy before data entry
• Identify and flag incomplete or incorrect information for follow-up
• Maintain high productivity while meeting quality standards
• Support staffing initiatives, including training and mentoring team members to achieve performance goals
• Follow established procedures and guidelines for claim submissions
• Handle confidential information with integrity and discretion
• Comply with data integrity and security policies
• Works autonomously within established procedures
• Perform other clerical or administrative tasks as needed

Required Qualifications

• High school diploma or GED required
• Extensive experience working with Montana Medicaid with proven QA scores
• Basic computer skills and familiarity with Microsoft
• Prior office or administrative experience
• An ability to communicate clearly and professionally with co-workers, clients, and providers
• Attention to detail, grammar, and spelling accuracy skill set
• Be able to successfully pass a pre-employment screening and drug test

Preferred Qualifications

• Experience with claims management systems or HER platforms is preferred
• Knowledge of healthcare or insurance terminology is preferred

What We Offer

• Competitive hourly pay
• Benefits from day one (medical, dental, vision)
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Apply Now

Make an impact from day one. Apply now and let us know how you can contribute to our mission.

EEO Statement

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. (US only)