Claims Development Technician (Administrative Specialist 1)

About the role

The Oregon Department of Human Services is seeking a Claims Development Technician (Administrative Specialist 1) to support the Collaborative Disability Determination Unit (CDDU) in developing disability claims and ensuring timely and accurate case progression.

Responsibilities

• Enter and track client data, generate documents and reports, and schedule and confirm clients for provider appointments.
• Generate correspondence directed to clients, client representatives, providers, and assist eligible children and adults in seeking SSI/SSDI/SSB benefits.
• Support PMDDT's disability analysts by entering and tracking clients' data, generating documents and forms, requesting Medical Evidence of Record (MER), and consulting with DA for complex claim development.
• Facilitate expedited disability decision processing for cases needing long-term care, hospital discharge, or other medical emergencies.
• Manage pending caseloads in various stages of development, ensuring medical records are organized, accurate, and complete.
• Communicate with authorized representatives, medical providers, hospitals, attorneys, or other individuals regarding claim development.
• Utilize special tracking tools or databases to ensure MER requests are completed in a timely manner.
• Apply appropriate policies and procedures within the assigned area of responsibility.

Requirements

• Two years of secretarial or basic administrative support experience, or an associate degree in general office occupations with one year of experience, or an equivalent combination of education and experience.
• Experience reviewing applications, documents, or forms for accuracy and compliance with regulations and guidelines.
• Experience working with confidential and sensitive information.
• Experience contacting collateral sources to resolve claims.
• Experience working with databases and/or multiple computer programs.

Qualifications

• High school diploma or equivalent.
• Valid Oregon driver's license.
• Ability to pass a background check.

Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of disability determination processes and regulations.

Benefits

• Awarding benefits package.
• Cost of Living Adjustments.
• Possibility of Public Service Loan Forgiveness Program eligibility.
• Annual salary increases.
• Employee Resource Group communities.

Pay

$3,798 - $5,193 annually.

Schedule

8:00 AM – 5:00 PM PST, Monday – Friday during the training period. A flexible schedule may be negotiated after training in addition to a hybrid option.

Contact Information

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Jennifer Moisa. Email: JENNIFER.M.MOISA@odhs.oregon.gov