Claims/Customer Service Rep

Responsibilities

• Process payment requests for all Consumer Driven Product lines.
• Answer customer telephone calls and inquiries in a prompt and professional manner.

Requirements

• High School graduate or equivalent.
• Motivated and works independently.
• Detail oriented with good problem solving skills.
• Able to prioritize and meet deadlines.
• Proficient in basic math skills.
• Proficient in Microsoft Office products.
• Adaptable to changes.

Desired

• Two (2) years experience in a call center environment.
• Familiar with insurance terminology.
• Knowledge of FSAs, HRAs and/or HSAs.

Skills

• Claims and/or calls workload management.
• Proficient use of necessary applications to perform various job functions.
• Establish adequate proficiency in claims and customer service processing systems.
• Meet requirements on annual performance evaluation.
• Consistently displays a positive attitude and acceptable attendance.
• Document calls according to departmental guidelines.
• Strategic in call de-escalation.
• Perform additional assigned tasks and complete them in a timely manner.

Pay

Not specified

Schedule

8:00am - 5:00pm

Benefits

N/A