Claims Counsel

About the role

This role is an onsite position located in Mechanicsburg, PA that offers relocation assistance. West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees.

Responsibilities

• Oversee the lifecycle of claims, including intake, evaluation, investigation, and resolution.
• Advise leadership on legal risks and potential business impacts associated with claims.
• Work directly with stakeholders and internal departments to ensure timely reporting and documentation of incidents.
• Draft litigation holds and manage document preservation and production as appropriate.
• Partner with insurers and claims professionals to facilitate appropriate staffing of outside counsel.
• Provide strategic direction on case handling, including defense strategy, budgeting, and resolution objectives.
• Develop and enforce reporting guidelines, strategy implementation, and deadline compliance for all active claims.
• Coordinate employee participation in fact investigation, discovery, and deposition preparation and attendance.
• Participate in preparing and responding to discovery requests with outside counsel.
• Provide oversight and direction for material filings, strategic actions, and negotiations.
• Participate with outside counsel in depositions, hearings, mediations, and arbitrations.
• Maintain consistent communication with outside counsel to ensure effective, efficient, and strategic claim resolution.
• Ensure alignment with the Company’s risk management objectives.
• Identify and assesses legal risks and opportunities resulting from claims management.
• Develop and implement strategies to mitigate risk exposure and reduce claim severity and frequency.
• Support training and compliance initiatives related to incident reporting, safety, and claims prevention.
• Create and provide in-house training on legal risks and potential business impacts associated with claims.
• Maintain efficient claim files and state law databases relevant to the Company’s national footprint.
• Participate with claims team in regular review of claims with Company insurers.
• Support insurance renewal processes.

Requirements

• JD degree from an accredited law school.
• Admitted to practice in Pennsylvania and in good standing or admitted to practice within a reciprocity state and in good standing.
• Minimum of 7 years substantive litigation and/or claims experience with a corporate legal department or law firm handling claims matters before federal courts, state courts, and administrative agencies.
• Experience managing and having sole responsibility for multiple claims and priorities simultaneously in a high-volume environment.
• Strong negotiation and dispute resolution skills.
• Developed strategic thinking and risk assessment skills.
• Analytical mindset with attention to details.
• Highly motivated and attracted to challenging opportunities within a rapidly growing business.
• Sound judgment and the ability to make reasoned recommendations and determine who should be informed.
• Strong interpersonal, project management and organizational skills.
• Strong research and investigative skills.
• Excellent verbal and written communication and stakeholder management skills.
• Creative problem-solving skills with the ability to propose solutions that are both legally compliant and consistent with business plans and strategies.
• Able to work effectively and collaboratively as part of a team, as well as cross-functionally across teams.
• Able to build credibility and trust with colleagues, stakeholders, and business partners.
• Able to manage competing priorities in a fast-paced environment and reprioritize as necessary.
• Team player, patient listener, and calm under pressure.

Qualifications

• Ability to maintain regular, punctual in person attendance consistent with the ADAAA, FMLA and other federal, state, and local standards.
• Minimum of 7 years substantive litigation and/or claims experience with a corporate legal department or law firm handling claims matters before federal courts, state courts, and administrative agencies.
• Experience managing and having sole responsibility for multiple claims and priorities simultaneously in a high-volume environment.
• Strong negotiation and dispute resolution skills.
• Developed strategic thinking and risk assessment skills.
• Analytical mindset with attention to details.
• Highly motivated and attracted to challenging opportunities within a rapidly growing business.
• Sound judgment and the ability to make reasoned recommendations and determine who should be informed.
• Strong interpersonal, project management and organizational skills.
• Strong research and investigative skills.
• Excellent verbal and written communication and stakeholder management skills.
• Creative problem-solving skills with the ability to propose solutions that are both legally compliant and consistent with business plans and strategies.
• Able to work effectively and collaboratively as part of a team, as well as cross-functionally across teams.
• Able to build credibility and trust with colleagues, stakeholders, and business partners.
• Able to manage competing priorities in a fast-paced environment and reprioritize as necessary.
• Team player, patient listener, and calm under pressure.

Skills

• Substantive litigation and/or claims experience.
• Strategic thinking and risk assessment skills.
• Negotiation and dispute resolution skills.
• Attention to details.
• Interpersonal, project management, and organizational skills.
• Research and investigative skills.
• Verbal and written communication skills.
• Creative problem-solving skills.
• Ability to work effectively in a team environment.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Pay

Compensation is commensurate with experience.

Schedule

Monday-Friday, 8:00AM-5:00PM (Full-Time)