Claims & Compliance Specialist

The McCarthy-Bush family of businesses strives to be the preferred supplier in the markets in which we provide services, including construction, mining, real estate development, steel fabrication, and manufacturing. We achieve this goal by focusing on the needs of our clients. See how the MCB family of businesses are growing together here! McCarthy-Bush Corporation is currently seeking a Claims & Compliance Specialist to join our Shared Services team in Davenport, IA. The Claims & Compliance Specialist is responsible for coordinating employee claims and occupational compliance programs, including workers' compensation, DOT regulations, drug and alcohol testing, occupational health requirements, and other regulatory programs that support employee safety and organizational compliance. This position serves as the organization's Designated Employer Representative (DER) for its DOT Drug & Alcohol testing program and is authorized to take actions under 49 CFR Part 40. The Claims & Compliance Specialist acts as the primary liaison between employees, managers, medical providers, insurance carriers, occupational health vendors, and regulatory agencies. The Claims & Compliance Specialist ensures compliance with applicable federal, state, and company requirements while providing exceptional customer service to employees and leadership. The position works closely with Human Resources, Payroll, Safety, and Operations to ensure timely claims management, regulatory compliance, and continuous improvement of related processes. Position Responsibilities Claims Administration – 50% Administer workers' compensation, disability, property/casualty, and other employment-related insurance claims. Coordinate claim reporting, documentation, and communication with insurance carriers, third-party administrators, employees, managers, and medical providers. Monitor open claims and proactively follow up to ensure timely resolution. Coordinate return-to-work activities and transitional duty assignments in partnership with managers. Maintain accurate claim files and documentation while protecting confidential medical information. Identify trends and recommend process improvements to reduce claim frequency and costs. Compliance & Occupational Health – 40% Serve as the company's Designated Employer Representative (DER) for the DOT Drug & Alcohol Testing Program. In accordance with 49 CFR Part 40, the DER is an employee authorized by the Company to receive communications and testing results from service agents and to take immediate action, as required, including removing employees from DOT safety-sensitive duties and making necessary decisions in the testing and evaluation process. Maintain sufficient knowledge of DOT drug and alcohol testing requirements and Company policies to effectively administer the program and appropriately respond to testing situations. Coordinate random, post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing. Schedule and coordinate DOT and non-DOT physicals, fit-for-duty examinations, respirator clearances, and other occupational health services. Maintain DOT Driver Qualification Files and ensure ongoing regulatory compliance. Monitor compliance deadlines and proactively coordinate renewals and required documentation. Maintain confidential medical records in accordance with applicable federal, state, and company requirements. Serve as the primary point of contact for occupational health vendors, testing facilities, and regulatory agencies. Assist with OSHA, MSHA, and other regulatory reporting and documentation, as assigned. HR Operations & Process Coordination – 10% Prepare reports and maintain records supporting Human Resources, Safety, and regulatory compliance initiatives. Develop, maintain, and improve standard operating procedures for claims and compliance programs. Provide administrative support for HR compliance initiatives, audits, and regulatory reviews. Recommend process improvements that increase efficiency, consistency, regulatory compliance, and employee service. What makes you successful in this position? You're have a degree in Environmental, Health & Safety, or the equivalent of two years' experience in a similar role.You are persistent and comfortable asking hard questions. You aren’t afraid to push for answers, challenge inconsistencies, and follow up—again and again when necessary—with medical providers, managers, insurance carriers, employees, and others to keep claims moving toward resolution.You are highly organized with a big-picture mindset. You can manage multiple claims, deadlines, appointments, restrictions, and follow-ups at once without losing sight of the overall goal. You know which details matter, what needs action now, and when to dig deeper versus keep things moving.You naturally takes ownership. You don’t wait for someone else to tell you a claim has stalled—you notice it, figure out what’s holding it up, and take the next step to get it back on track.You have strong integrity, are highly coachable, communicate effectively, and enjoy collaborating as part of a cross-functional team.