Claims Compliance Analyst (Workers Compensation)

Location: Madison, WI (Hybrid work arrangement)

Time Type: Full time

Salary range: $69,500–$114,500

About the role

The Compliance Analyst ensures adherence to regulatory requirements impacting Workers’ Compensation and Professional Liability claims through ongoing monitoring, assessment, and implementation of required actions. The role maintains key regulatory resources, communicates changes to stakeholders, and partners with cross-functional teams to support compliant processes and documentation. Responsibilities include facilitating regulatory examinations and managing required reporting and data submissions. The position also conducts compliance-focused audits and oversees critical federal and state reporting obligations.

Responsibilities

• Assist in engaging with the business for the strategic direction of claims management practices.
• Maintain high knowledge and expertise through training and industry networks.
• Demonstrate compliance with laws, regulations, and company policies.
• Act as an internal escalation point for customer communication and engagement.
• Conduct quality assurance reviews and provide feedback to claims teams.
• Assist in the analysis and reporting of results and trends.
• Ensure audits, analyses, and reports are completed to a high standard and on time.
• Provide coaching to individuals based on review outcomes.
• Monitor and implement improvement plans for performance management.
• Follow up on timely completion of action items from audits and health checks.

Requirements

Work Experience

• Necessary: Some relevant work experience.
• Preferred:
  • Some experience in Workers’ Compensation.
  • Proven track record as a performer.
  • Experience in file reviews and/or audit.
  • Experience in coaching/training and providing feedback based on reports and data analysis.

Qualifications

• Necessary: Tertiary Degree or equivalent combination of education and work experience.
• Preferred: Relevant qualifications in finance, accounting, commerce or equivalent.

Skills

• Analytical Thinking
• Communication
• Compliance Training
• Critical Thinking
• Detail-Oriented
• Intentional collaboration
• Managing performance
• Prioritization
• Process Improvements
• Quality Assurance (QA)
• Quality Control (QC)
• Regulatory Compliance
• Report Writing
• Standards Compliance
• Time Management

Benefits

• Hybrid working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition reimbursement for professional certifications and continuing education
• Annual discretionary bonus plan based on business and individual performance
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Pay

Salary range: $69,500–$114,500. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience.